Autor Thema: Faulty S2 unit  (Gelesen 102 mal)

BigPedro

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Faulty S2 unit
« am: Juli 24, 2018, 04:19:11 Nachmittag »
I have a SkyTV Ultimate that has the antenna F connector that gets burning hot.
It all started after watching a DVB-S2 HD channel for almost 2 hours (F1 race): more an more packets started to get lost and at the end no channel could be tuned anymore.
The unit is installed on an HP Microserver Gen8 with ubuntu 16.04.
The USB section seems to be ok:
root@microserver:~# /opt/bin/mediaclient -e
**** List of Media Hardware Devices ****
device 0: [SkyTV Ultimate 6 2016/Q1]  DVB-S/S2, ANALOG-TV, REMOTE-CONTROL, OSS-AUDIO
  [INFO]:
     STATUS: ACTIVE
  [BUS]:
     ID: 1-1.6
  [SERIAL]:
     ID: U180216131623
  [DVB-S/S2]:
     FESTATUS: ACTIVE
     LNBVOLTAGE: ENABLED
     LNBSUPPLY: ACADAPTER
     LNBSTATUS: OK
     FRONTEND: /dev/dvb/adapter0/frontend0
     DVR: /dev/dvb/adapter0/dvr0
     DMX: /dev/dvb/adapter0/demux0
  [ANALOG-TV]:
     VIDEO0: /dev/video0
     VBI0: /dev/vbi0
  [REMOTECONTROL]:
     INPUT0: /dev/mediainput0
  [OSS]:
     OSS0: /dev/dsp0

Do I need to run any test to confirm the issue?

I left a message in chat on June 29 and got a mail from Markus (sales@sundtek.com) who sugested that the unit was faulty and could be replaced with the new version but nothing more since then.

I also opened a ticket through the RMA system but all I get is a "404 Not Found"

Can someone please tell me how to proceed?

Sundtek

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Re: Faulty S2 unit
« Antwort #1 am: Juli 24, 2018, 10:05:08 Nachmittag »
Hi,

the ticketsystem will be fully back tomorrow forwarding on the server is not set up correctly yet.
Sundtek Support Engineer

BigPedro

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Re: Faulty S2 unit
« Antwort #2 am: Juli 25, 2018, 12:15:04 Vormittag »
Ok

Thank you

BigPedro

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Re: Faulty S2 unit
« Antwort #3 am: Juli 31, 2018, 03:07:12 Nachmittag »
Is there anybody out there?

I filed a new support ticket (15b5b3b51b3056) friday july 27 but still no answer from you.
I reported the issue over a month ago and I don't know yet what to do.

Please reply.

BigPedro

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Re: Faulty S2 unit
« Antwort #4 am: August 02, 2018, 11:46:22 Vormittag »
A new device with the new chipset will be shipped next week.