Not recived my order

[question mark]

On the 7th of november I ordered and payed for a Sundtek MediaTV (order no. XXXX). I have still not reciveded it and I’ am not able to get in contact with you because you don´t answer when I call nor do you answer my e-mails.
When I logg in I can see that the status on my order is “not shipped yet” even thought you have it in stock.
I want to know why you have not sent my order and why you don’t answer any e-mails. The thing is that before I ordered I e-mailed you and you answered right away. Is this some form of fraud??.

Order nr. XXXX
Art.nr.: 4
Sundtek MediaTv Digital Home (DVB-CT)

[Sundtek]

The inquiry was forwarded to the shipping dept. Payment could not be identified by order number on our side, it is now by name.

Sorry for the inconvenience. Tracking code and confirmation will be sent asap.

The poor response happened around mid november when we were very busy with some project here.