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English => Sundtek MediaTV Pro (Europe) => Thema gestartet von: manifesto1969 am Januar 17, 2019, 05:06:35 Nachmittag

Titel: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 17, 2019, 05:06:35 Nachmittag

Hi,

I have just purchased the Octagon SF8008 which has the latest OpenVix image installed
I downloaded the Sundtek Control Centre and downloaded the latest drivers
However, in the tuner does not show in the Setup->Tuners->Configure section of OpenVix

This shows up on a VU+ Solo2 with latest OpenVix image without issue.

I'm no expert on this and wondered if it is a driver issue and if so whether new drivers for the Octagon SF8008 will be released?

Your help is appreciated

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 17, 2019, 05:08:30 Nachmittag

Zitat von: manifesto1969 am Januar 17, 2019, 05:06:35 Nachmittag

Hi,

I have just purchased the Octagon SF8008 which has the latest OpenVix image installed
I downloaded the Sundtek Control Centre and downloaded the latest drivers
I have the tuner to autostart in the Control Centre
I've reboot the receiver.

However, in the tuner does not show in the Setup->Tuners->Configure section of OpenVix

This shows up on a VU+ Solo2 with latest OpenVix image without issue.

I'm no expert on this and wondered if it is a driver issue and if so whether new drivers for the Octagon SF8008 will be released?

Your help is appreciated

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: Sundtek am Januar 17, 2019, 05:49:24 Nachmittag

Hi,

can you join the chat tomorrow and check with our support? Today is already allocated for other customers.

https://support.sundtek.de/chat.php

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 17, 2019, 06:33:17 Nachmittag

Zitat von: Sundtek am Januar 17, 2019, 05:49:24 Nachmittag

Hi,

can you join the chat tomorrow and check with our support? Today is already allocated for other customers.

https://support.sundtek.de/chat.php

Sure, is there any particular time I need to be on the chat channel?

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: Sundtek am Januar 17, 2019, 07:09:37 Nachmittag

I would say 10am? But you can advice another time too.

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 17, 2019, 07:51:19 Nachmittag

Zitat von: Sundtek am Januar 17, 2019, 07:09:37 Nachmittag

I would say 10am? But you can advice another time too.

ok 10am UK time is fine by me.  Thanks

I think 10am UK is 11am central European time, that will be fine.

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 18, 2019, 12:30:31 Nachmittag

Zitat von: manifesto1969 am Januar 17, 2019, 07:51:19 Nachmittag

Zitat von: Sundtek am Januar 17, 2019, 07:09:37 Nachmittag

I would say 10am? But you can advice another time too.

ok 10am UK time is fine by me.  Thanks

I think 10am UK is 11am central European time, that will be fine.

I'm on the support chat line - but no response yet?

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: Sundtek am Januar 18, 2019, 01:04:26 Nachmittag

Can you check again?

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: manifesto1969 am Januar 18, 2019, 10:04:30 Nachmittag

Zitat von: Sundtek am Januar 18, 2019, 01:04:26 Nachmittag

Can you check again?

Are you available now to discuss?

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: Sundtek am Januar 18, 2019, 10:22:54 Nachmittag

sure

Titel: Re: Sundtek DVB-C tuner with Octagon SF8008 - Openvix latest image
Beitrag von: Sundtek am Mai 18, 2019, 06:59:28 Vormittag

We have made some progress here and added some workarounds to our software package to support the SF8008

We will update our package within the next few days.